> Item Customizations | wyattandjack

FREE UK P&P OVER £65 // For an updated list of items we are accepting as part of our Inflatable Amnesty, please click HERE

Item Customizations

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Description

*** This is a hidden product used by Product Customizer. Please do not modify or delete! ***

In order to add priced options to the cart, this product must be Visible in the Online Store and set to Don't Track Inventory. Modifying these settings may prevent your shoppers from checking out.

You may safely update the default Title and Image to better suit your shop.

For questions, please contact us .

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shipping

Our bags are sent to you via Royal Mail 48hr tracked service, once your order has been completed / made by us

UK shipping is £4.50 and FREE UK over £65


We use stitched brown paper sacks, gummed Kraft tape and recycled tissue paper- PLASTIC FREE packaging, plus, your stitched sack is tough enough to be used again and completely recyclable.

We kindly ask that all returns/ repairs are sent back to us, in their original packaging

Teeny tiny orders [small pouches etc] are also sent via Royal Mail 2nd Class as a large letter, these items are not tracked

FAQs
Can I change my delivery address?
We will try REALLY hard to help you with this, however if the order has already been put through the Royal Mail system our end then we can't change it, [basically if you need it changed then email hello@wyattandjack.com sooner rather than later!]
Can I add to my order?
Unfortunately not, we can't amend anything our end once its placed.
For custom enquiries, please email production@wyattandjack.com
I forgot to use my discount code, can you do that for me?
We're unable to add this retrospectively unfortunately! The magic website robots do all that for us...
Can I combine orders to save on postage?
It depends, each situation is different and we understand that, mostly everything order processing -related works through a fully automated system of computer witchcraft that we can't amend manually, so best to send an email to hello@wyattandjack.com and we'll see what we can do...
Can I track my order?
Yep! Once the item has been dispatched you will be emailed a tracking number
How long will my orders take to arrive?
We try [really hard!] to dispatch all orders within 2 working days [please see Covid-19 prevention policy/update here]
BUT we are a sustainable manufacturing facility, so every single one of our bags is made to order- by hand... we like to give ourselves a couple of days grace on that front, so we don't disappoint!

Can I have an item made in specific materials / colours?

If it is an existing product on our website that you would like in different colours or materials then yep, its possible! 

Please email production@wyattandjack.com for more info 

How can I remove crinkles from my bag?

Please do remember- our fabrics are ALL salvaged- the odd mark and crinkle adds to the character and should be expected. If you would like to flatten the fabric of your bag, we recommend placing it face down, underneath some books/magazines on a flat surface, overnight. The remaining creases will drop out gradually during daily use